Your Return

We accept the return of orders if:

1. The goods are returned in their undamaged, original packaging.
2. All accessories supplied with your product are present (if the product is a kit, everything must be returned).
3. The equipment is in its original condition as sold and has not been used.
4. The item is faulty and we have been notified within 14 days.

Note: The returns policy doesn’t affect your statutory rights.

How to Return an Item

1. Give us a call on 01 629 2620.
2. We will issue you with an RMA (Return Merchandise Authorisation) number.
3. Securely package the goods you are returning.
4. Write your RMA number clearly on the packaging.
5. Return goods to the address below via a recorded delivery service.

Any goods that are lost or damaged in transit will be held as your responsibility, so using a recorded service is important.

What Will Happen When I Return the Goods?

A full refund of the original purchase price will be made within 30 days of the return of the goods. Financial refunds will be returned to the bank account (debit or credit card) which processed the payment through the website.

Returns delivery charges are met by the customer unless the goods are found to be faulty.

Order Discrepancies

If you have a problem with your order don’t hesitate to contact us on the numbers listed and we’ll be happy to rectify the problem.

Return Address

Returned goods can also be returned in person to our premises (address above), between the hours of 09:00am - 17:00pm, Monday to Friday, excluding Public Holidays.