Who we are (Data Controller)
Butler Technologies, Unit G14, Maynooth Business Campus, Maynooth, Co. Kildare, W23 X8R9, Ireland, is the data controller for personal data processed via our websites and services. Phone: +353 1 629 2620. Email: info@butlertech.ie.
References to “we”, “us”, or “our” mean Butler Technologies. This policy covers our main website and related online services.
What data we collect
Information you provide
- Contact details (name, company, email, phone).
- Account/order details (billing, shipping, purchase history).
- Enquiry content and support communications.
- Training bookings and attendee information.
- Payment details (processed securely by our payment providers—card numbers are not stored by us).
Information we collect automatically
- Technical data (IP address, device, browser, time zone, OS, referrers).
- Usage data (pages viewed, actions, duration, links clicked, errors).
- Approximate location derived from IP (city/country level).
- Cookies and similar technologies—see Cookies.
Information from third parties
- Payment and fraudprevention providers.
- Delivery/courier services.
- Training partners and accreditation bodies (e.g., for certification records).
- Marketing/analytics platforms where you have consented.
How we use your data
- To provide products, services, training and support you request.
- To manage orders, payments, deliveries and warranties.
- To respond to enquiries and provide customer service.
- To maintain safety and security (fraud prevention, access control).
- To improve our websites, services and communications.
- To send updates you’ve opted into (you can unsubscribe at any time).
- To comply with legal obligations (tax, accounting, regulatory).
Our lawful bases
We rely on one or more of the following bases under the GDPR:
- Contract – processing necessary to perform a contract with you or take steps at your request.
- Consent – where you have clearly agreed (e.g., marketing emails). You may withdraw consent at any time.
- Legal obligation – processing to comply with the law (e.g., tax, accounting).
- Legitimate interests – for our business interests (e.g., site security, service improvement) balanced against your rights.
Sharing your data
We do not sell your personal data. We may share it with:
- Service providers who process data on our behalf (hosting, payment, logistics, IT support, email, analytics).
- Training partners/accreditation bodies where required to deliver certification.
- Professional advisers and auditors.
- Authorities where required by law or to protect rights, property and safety.
International transfers
Where we transfer personal data outside the EEA/UK, we ensure appropriate safeguards are in place (such as standard contractual clauses or adequacy decisions) to protect your information.
How long we keep your data
We keep personal data only for as long as necessary for the purposes set out in this policy and to meet legal, accounting or reporting requirements. Retention periods depend on the nature of the data (e.g., orders, warranties, certification records).
Security
We use technical and organisational measures appropriate to the risk, including encryption in transit, access controls, backups and staff training. However, no system can be guaranteed 100% secure.
Your rights
You have rights under data protection law, including:
- Access to your personal data and a copy of it.
- Correction of inaccurate or incomplete data.
- Erasure ("right to be forgotten") in certain situations.
- Restriction of processing in certain situations.
- Data portability.
- Object to processing based on legitimate interests or direct marketing.
- Not be subject to decisions based solely on automated processing, including profiling, where it has legal or similarly significant effects.
To exercise your rights, email info@butlertech.ie. You also have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland (dataprotection.ie).
Cookies
We use cookies and similar technologies to operate our website, understand usage and improve services. For details on the types of cookies and how to manage your preferences, see our Cookie Policy.
Changes to this policy
We may update this policy occasionally. Any changes will be posted on this page with an updated “Last updated” date.
This policy is intended to meet the requirements of the EU/UK GDPR and the Data Protection Act 2018. It does not create any contractual rights.